Digital goods · clear policy
Refund & cancellation policy
Atlas and Parcel Snapshot are digital research tools. Access and reports are delivered electronically as soon as entitlement unlocks — which is why sales are generally final.
Subscriptions (Atlas)
- Cancel anytime in the billing customer portal (link on Pricing / receipt). Cancellation stops the next renewal.
- Access normally continues through the period you already paid for.
- No prorated refunds for unused days inside an active period, except where required by law or where we fail to deliver access.
One-time reports (Parcel Snapshot)
- Charged only when a usable commercial match is produced (thin / no-match generations are not charged).
- Once a report is generated and saved to My Snapshots, the purchase is final.
- Credit packs are consumed per successful report; unused credits remain on the account until used or the account is closed.
When we will refund
- You paid and we could not unlock Atlas for the checkout email within a reasonable time after you contacted support.
- Duplicate charges caused by a billing error on our side.
If something goes wrong
Please email hello@parsedparcels.com before opening a card dispute — most delivery problems are fixed the same day. We keep sign-in and access logs so we can show when Atlas or a report was unlocked.
If access was delivered and used, and a charge is reversed through the card network anyway, we may close the account so the maps stay sustainable for paying researchers. That is not meant to scare honest customers — it is how we keep a small research tool online.
How to request help
Email hello@parsedparcels.com from the checkout email, with the approximate purchase time and what you expected to receive. We aim to reply within two business days.